Payment for Uninsured Services

There is a variety of services that OUCC physicians are asked to perform that are not covered by OHIP; these include such things as off-school and/or off-work notes, completion of insurance forms, pre-employment medical examinations, etc. Patients are expected to cover the cost of these services, and will be notified prior to treatment or delivery of service. The Clinic charges standard Ontario Medical Association (OMA) rates set for such services. For more information about uninsured services and their associated costs, please contact our Executive Director, Marion Moritz.

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Payment by Non-Ontario Residents

With the exception of some pharmaceuticals and treatment materials that may be required (click here for more information) as well as uninsured services, there is no cost for medical treatment and/or services to residents of Ontario with a valid Ontario Health Insurance Plan (OHIP) card. A valid OHIP card MUST BE PRESENTED AT EACH VISIT FOR EACH PATIENT TO BE SEEN; if a patient is not in possession of the card at the time of the visit, payment for services will be required. We accept cash, Interac, and major credit cards. Payment will be reimbursed immediately upon presentation of a valid OHIP card.

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Ambulance Transfers

At times, Clinic physicians will determine that treatment at, and/or admission to, hospital is medically necessary for a patient. Depending on the nature of the condition, patients may be permitted to arrange for their own transport to the hospital; however, other conditions - as determined by the physicians - may require transfer by ambulance. Patients should note that there is a cost associated with ambulance transfers, billed directly to the patient by the Ontario Ministry of Health. We are currently lobbying the government to review its policy on this matter, and encourage our patients to do the same.

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Workers' Compensation Claims

Patients are required to inform the Clinic if treatment required pertains to a work-related injury and/or Workers' Compensation claim.

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Our Expectations of Mutual Respect

As with any place of business, the OUCC expects that patients will treat all Clinic staff with respect. Your health is as important to us as it is to you, and we will do our utmost to treat you appropriately and in a timely manner. Abusive behaviour toward any of our employees or other patients, verbally or otherwise, will not be tolerated, and any patients exhibiting such behaviour will be asked to leave.

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